Refund policy

RETURNS + EXCHANGES

We understand that choosing a fragrance can be a highly personal experience. For this reason, we accept returns of unused candles only within 14 days of receipt. The buyer is responsible for shipping cost on all return items.  We do not accept exchanges at this time. 

TO INITIATE A RETURN

• Within 14 days of your order, please send an email to alexandra@cullenhousecandles.com with a return request, letting us know the reason for your return.

• Once your return is approved, we will send you the return address and your Return Authorization number. 

• Please be sure that your package is returned using the bubble and paper that it was packed in or something similar.  Be sure that the candles are protected and packed securely so that they arrive in good condition. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.